Shipping Policy

Welcome to Posh Pups! We’re delighted to offer our premium products to pamper your furry friends. Here’s everything you need to know about our shipping policy:

Shipping Options and Rates

Please add 3 business days for handmade items, as they are made to order.

Standard Shipping

- Delivery Time: 3-7 business days
- Rate: Calculated at checkout based on your location and order size

International Shipping
- Delivery Time: Varies by destination
- Rate: Calculated at checkout based on your location and order size
- Customs Fees: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Processing

Processing Time

All orders are processed within 1-2 business days. You’ll receive a notification once your order has shipped.

Business Days

Please note that we ship Monday through Friday, excluding holidays.

 

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email. You can use this to follow your package’s journey to your doorstep. If you have any questions or concerns about your shipment, please don’t hesitate to reach out to our friendly customer service team via info@poshpups.be.

 

Address Changes

If you need to change the shipping address for your order, please contact us as soon as possible. We’ll do our best to accommodate changes before your order is dispatched.

 

Delays and Issues

While we strive to ensure timely delivery, sometimes delays can occur due to factors beyond our control, such as weather conditions or carrier issues. If your order is delayed, we’ll notify you promptly and work with you to resolve any issues.

 

Returns and Exchanges

If you need to return or exchange an item,
please visit our Returns & Exchanges page for detailed instructions. We want you and your pet to be completely satisfied with your purchase.

 

Contact Us

We’re here to help! If you have any questions about our shipping policy or need assistance with your order, please reach out to us at:

- Email: info@poshpups.be
- Phone: +32 478 968 540
- Customer Service Hours: Monday - Friday, 9 AM - 5 PM (CET)

Thank you for choosing Posh Pups. We’re committed to delivering the best for you and your beloved pets. Happy shopping!